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Clarety Care now has a new and improved look and feel, making it easier to find answers to your questions. Here you will see a range of topics, training videos, and notices on our latest features and enhancements.

clarety.community is designed to empower you and your team to work as efficiently as possible. We have been working on some very exciting new features that will be announced here soon. They will be added to our constantly-growing list of tools that help you maximise supporter engagement.

In the latest release of Clarety, there will be an update to the File Manager.

The File Manager interface design has been modernised and it now gives you the ability to drag-n-drop  multiple files for upload at once.

You can contact the support team if you have any questions.

In the recent April release, Clarety has added a new feature to Contacts: the Contact Change Log.

The Contact Change Log records changes made to a Contact, when the change happened and who applied it. It logs changes applied to Contact Preferences, Addresses, Phone Numbers and Email.

For more information on this feature, please click here to view the topic.

In the latest release of Clarety we've made some improvements to the Tracker.

For convenience, the Tracker for websites has been moved into Clarety Content as shown below.

The Click Tracker for emails has been moved into the Communication Activity as shown below.

Furthermore, the Click Tracker now tracks each link or button individually.

Please contact the support team if you have any questions.

Your Clarety Team

In the recent December Release, Clarety has added a new feature to the Case Activity Editor. 

Cases and Activities can now be assigned to a team of users or a certain department. Activities such as assigning a phone call, a task or a reminder can be assigned to an individual or a group of users. 

You start by creating teams or departments. Then, use the existing assignment tools to assign cases or tasks to a team. 

For more information on this feature or how to set it up, please click here to view the topic. 

In the recent release of Clarety on the afternoon of 6th October, Versions will have a dedicated menu.

In the Versions menu you'll find:

• New Version
• Delete Version
• Switch Version
• Version History

Switch Version is a great new time-saving tool that makes it easy to navigate between Versions.

The video below includes a quick demonstration of how easy it is to switch between Versions.

You can contact the support team if you have any questions.

Your Clarety Team

Check out our Care Tab module where we provide some Help Topics whenever you need
some guidance. 

You can also see our Clarety Release Notes to see what we have been busy working on. 

Have questions or just want to send us some feedback?

Send us a support case and one of our friendly support team member will be glad to review your enquiries. 

Your Clarety Team